Return, Refund & Cancellation Policy
M ODEKU KISU™ • Transparent & Customer-Friendly Support
1. 7-Day Return & Exchange Window
We want you to love your purchase. If you receive a damaged, defective, or incorrect tote bag, you can request a return or free replacement within 7 days of delivery.
2. Eligibility for Returns
- • Condition: Items must be unused, unwashed, and in their original packaging with tags intact.
- • Proof of Purchase: Please provide your order number or invoice received at the time of checkout.
- • Defect / Damage: A clear photo or brief unboxing video helps our team expedite replacement or refund approval.
3. Refund Processing & Timelines
Once your return is received and inspected at our facility, your refund will be initiated immediately:
- • Prepaid Orders (Razorpay / UPI / Cards / NetBanking): Refunds are credited directly back to the original payment source within 5 to 7 business days.
- • Cash on Delivery (COD) Orders: Refunds will be transferred via direct bank transfer (NEFT/IMPS) or UPI upon verifying your account details.
4. Order Cancellations
You can cancel your order anytime before it has been dispatched from our warehouse. Once dispatched, an order cannot be canceled mid-transit, but you may initiate a return upon delivery as per our return guidelines.
5. How to Initiate a Return or Refund
To start a return or exchange request, simply message us via our Contact Us page with your order number. Our support team will assist you within 24 hours.